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Privacy and cookie policy

Cookie policy

This Cookie Policy explains what cookies are and how we use them. You should read this policy to understand what cookies are, how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used.

What are cookies ?

Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How do we use cookies ?

As most of the online services, our website uses first-party and third-party cookies for a number of purposes. The first-party cookies are necessary for the website to function the right way and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure and all in all providing you with a better and improved user experience.

What types of cookies do we use ?

Essential: some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Privacy policy

Since May 25 2018 the GDPR applies to all companies and organizations that process personal data. The purpose of GDPR is to strengthen personal privacy and the right to protect personal data. Personal information is information that can be linked to you as a person: images, address, telephone number, etc. At Big City Blues we value transparency and it is important that you know how we handle your personal data.

By submitting personal data to, each and every applicant automatically accepts that Big City Blues registers and stores all personal data for the specific purposes outlined below in this Privacy Policy document.

Data processing

  • When registering on our site for any of our programs, we need to collect some basic data including name, email address, country and city. We also collect info related to your socio economic situation and other specifics in order to make the festival more sustainable. This information will not be shared with any external parties, it will only be used to complete the registration process and to keep mutual and necessary communication active and possible.
  • LouisLou vzw (Upside Down), the organiser of Big City Blues, may gather certain usage information from, like the numbers and frequency of visitors to our website. This data is only used on the aggregate and does not include any personally identifying information.
  • Big City Blues will at your request or on your own initiative replenish, rectify or erase any incomplete, inaccurate or outdated personal data linked to your person. You are entitled to, in accordance with applicable law, to request access to, rectification or erasure of your personal data or restriction of processing concerning you and your person. Big City Blues will normally answer your request within one month from receipt of your request, please contact us at
  • personal information collected by us will be stored in secure operating environments that are not available to the public.
  • Big City Blues do not share your data with any third parties without your additional consent, if not required under applicable law to fulfill legal obligations.
  • If we decide to change our Privacy Policy, we will post any amendments on this page so that anyone is always aware of what information we collect, how we use it and under what circumstances we disclose it to other companies.
  • if a dispute originates from this website and/or the festival, the Belgian law will be applicable, and all matters will exclusively be treated in Belgian court.

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